Veterinary Practice: No Business email for 5 Days

A request for assistance was logged with Neotel on Monday morning early am explaining that we could not access our business email account. A response email with a reference number and a request to telephone the technical department on a supp**** number was received early pm Monday. We have telephoned Neotel 4 or 5 times daily, and held for approximately 10 minutes at a time to have received no assistance (we have one telephone line into our practice and these calls were engaging that line, disrupting business from that point as well) With no assistance telephonically, I emailed their complaints address yesterday am, to which I have had no reply at all. On contacting them via Facebook yesterday late am they reverted fairly quickly advising someone would contact us yesterday pm. I have yet to have a telephone call from Neotel to assist with resolving my issue.<br> <br> We are a small practice and our business is being affected negatively by this outage. PLEASE could we have some assistance.