Very, very slow internet speeds

I migrated to a cheaper 15g internet service and ever since I did that I have been experiencing slow connection speeds with Gmail timing out and having to wait for items to download. I emailed the Neotel technical staff and was told that this was within the parameters and that my service had not been downgraded since I swopped to the cheaper option.<br> <br> I was told that 0.3Mbps upload and 0.2Mbps download speeds are acceptable and that, in brackets, I must just accept the pathetic speeds even though I know that the internet was much faster previously.<br> <br> I am not a technician, but what I suggested was that they either have too many subscribers for the bandwith in my area or they have put me on the slowest ISP in the country.<br> <br> The response time to any email complaint or query with Neotel is about a week, so I still await a response to my last complaint dated 15 August 2015 when the speedtest timed out and the best I received on the Saturday afternoon was 1.1Mbps upload and 0.34Mbps download speeds.<br> <br> Please help<br> <br>