VERY POOR CUSTOMER SERVICE

I am a long time client of Neotel and i must say that your turn around times in responding and resolution to queries through your 'customer service' channels is very appalling and so VERY disappointing, to say the least, for a telecoms company of your stature. A complaint was logged on Friday, 19th February through your call centre which still remains unresolved till today despite numerous times of following up and talking to a few consultants( INNOCENTIA, BRADELY, TALENT, EVANS... ***). Since Friday, all my our Neotel lines are unable to connect to landline numbers in Zambia and are therefore not able to communicate with our clients which has brought production to a halt. No one has gotten back with feedback since this problem was reported and it still persists. Now my question is, how do you expect to retain subscribers if your client query resolution process leaves a lot to be desired. VERY VERY DISAPPOINTED!!