USELESS NO SERVICE NO CALL BACK BUT A BIG STUFF UP

We got a router, uncapped for R699 per month with 15 GB Data about two weeks ago from your Neotel Fourways branch. They installed it a week later and received two new telephones. One desktop phone and one hands free phone.When they came to install the Wi-Fi we were advised that we cannot work on the Wi-Fi for our emails. Then we figured out we have to logon to the Wi-Fi and then our emails do come through<br> We have an email address of [Email Removed] which sparked this whole issue where Neotel cancelled the whole SMPT server, without responding to emails that clients has sent to confirm if they are impacted. So we were unable to send or receive any emails for a good week and a bit until the lady at your Fourways branch showed us how to go onto [URL Removed] for MTN and we could get our emails in, but could not send any emails. We asked for a brand new email address to be created by Neotel so that we will never have this problem again, but we would have had this a week later but, not sorted. Stay online for 45 minutes and no one gets back to you or call you back or interested in assisting you as they do not know what is happening. Refund required for all my services.