Upgrade that never happen as promised

In October we spoke to the Sales Department and we requested that they upgrade our existing line to 6Mb, they then said that it will be effective from the 1st of November. On the 1st of November I still only had my 2 Mb line, when I called the call centre they could find no record of the migration request. On the 2nd we called in again and spoke to Sales and they said that they could not do anything about it and now I have to wait until the 1st of December, which is not acceptable as I already awaited until the 1st and now I have to wait another month because of someone in sales that was not capable of doing their Job. I know it does not take a month to migrate a service as I worked in this industry before and when I first migrated my service from one to another neotel service it happen almost instantly.<br> <br> Please get hold of me and resolve this matter ASAP and upgrade me to my 6Mb please