Unsatisfactory Customer Service

On 05.06.2015 we purchased a ****le from Neotel (Menlyn Retail Park). We also purchased the 24g special. We could not connect to the internet and was on the phone with Neotel's call centre constantly. Each and every occasion the problem was not resolved. We then went back to Neotel and they changed the ****le to a router. Once again the router was not working. On our return to the shop they learnt that the battery in the router as well as the plug was faulty. They then changed it with a new router. Back at the office once again it was not working. When we called the call centre they said the sim card is not compatible with the router. Again yesterday the router was changed. Worked for a few minutes on 1 lap top yesterday. Today when the rest of the staff tried to log on no joy. See below references and dates of people spoken to each one with a different story. Thabiso Ref: Off line no reference, Letswa Ref: FCR***, Anastacia ***, Anosenchia ***, Bradley ***, Thato ***. In the meantime we have been liasing with Thato who at the Menlyn on Main store. Unfortunately her hands are cut off.