JS
Jordache S

1 reviews | Active since Jul 2015

22 Jul 2015, 09:53

UNPROFESSIONAL SERVICE

I app**** for Neotel on the 15th July, where my account was accepted. The technicians came to my house on Thursday where it was installed to only find out it was not Rica'd in time and could not work. On Friday i had another consultant assist me where i was told everything would be up and running by Friday 2pm, to only get home at 6pm with it still not working. I then was told Friday evening that my account was now deactivated and i must wait till monday for it to be resolved. Monday arrives where i was then told the technicians had to come to my house on Tuesday again to sort the problem out. The technicians came on Tuesday (an hour late) to tell me they have no idea what the problem is and they dont know what to do or how they can assist me. It is now Wednesday, no one has bothered to call me or follow up, no communication has been passed around, everytime someone calls it is someone else who is now handling it, still no one can help me or sort this out. The unprofessionalism i have recieved from everyone is disgusting and i am highly upset about the service i have recieved.

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Replies (1)
Neotel
Neotel's reply22 Jul 2015, 10:08
Official
Hello Jordache06,

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Kind Regards,
Customer Service Team