Unauthorized Debit Orders and Terrible Accounts Handling!!!!

<p>I received 2 seperate invoices from Neotel in December 2016, one for R2000 for a "device collection fee" - despite the fact that no device had ever been collected. I queried this immediately, logged a service request for them to amend the account to ensure that the debit order did not go off. This was confirmed and they ensured me it would not be debited. </p> <p> </p> <p>No surprises, it was debited on 31 December 2016. I queried this on the 3rd or 4th of January 2017 and was informed that the accounts department was only back on the 9th. I again called on the 9th and was ensured that I would receive my money back by the end of the week (today). I had not yet received the money so I called AGAIN andam now told today that it will take 21 working days. I was also told this by a very rude "manager" who will not listen, will not let me speak, and refuses to clarify any further details.</p> <p> </p> <p>Not only do they debit unauthorised amounts for compeltely invalid reasons, their terms and conditions seem to change as and when they feel like it, all whilst they are making interest on my money. </p> <p> </p> <p>Shocking service!!!!!!</p> <p> </p> <p>Never mind this, since I reinstated this account EVERY SINGLE MONTH there have been invoice problems and I have had to call them and log queries EVERY MONTH!!!!!!!!</p> <p> </p> <p>And all of this for a service that BARELY works 20% of the time as it should. </p> <p> </p> <p>Disgusting!!!!</p> <p> </p> <p>I will report this to the regulators and will now have to waste my own time reversing the debit order at my bank. </p>