Unacceptable Neotel service

Good day<br> URGENT, URGENT, URGENT ---<br> <br> I logged a call on 16/11/2015 after holding on the phone for approx 30 to 45 minutes I was assisted and told that my password would be reset by midnight, I then confirmed that my neotel phone number and email user name are different and this needs to be changed, they then changed my phone number and left the email address, this I can still deal with, but when I tried to get into my emails I am still not able to access them after being told I would be able to after midnight, the part that annoys me is that you wait 30 to 45 minutes, get **** to and are still not able to access the emails, this all because neotel changed their login screen of the emails. Urgent assistance will be requested before this gets taken further by myself due to this being a COMPANY email user<br> <br>