Unable to service contract-no signal

In August 2014 I took out 2 contracts for wireless service with a router and 15Gig bandwith each month. The one unit was installed at my house in the west of Pretoria. The service and signal was bad, but with a lot of patience and time one could extract some information.<br> <br> The second one was to be used at our business in Pretoria West Industrial area. There was no signal. So I gave it to one of our employees to try it in Edenvale. He first tried to use it at the Edenvale Office, but no signal, then he tried at his house, again so signal. Then we tried to use it in Centurion, no signal.<br> <br> To try to get hold of Neotel is a night mare. To keep on 45 minutes is not uncommon- with out reply. The last time on 21 April, they did phone me back. But after 49 minutes and confirming that the areas we tried is not covered or with a weak signal, the woman tried to sell me another contract \with a better router". If I was unwilling to take a new contract"