Unable to confirm contract termination
<p>I have a Neotel 4MBPS uncapped broadband router, which is nearing the 2 years completion date. After enquiring the proccess to terminate a contract, I lodged a request for contract termination in March 2017 (following the process that was advised). In April 2017, I was informed that I had not placed termination notice on my account, to which I responded again to ********** and ********** of my contract cancellation. Since this e-mail and submission of 2 more e-mails finding out about the status of this cancellation, I have not heard anything from Neotel. I was under the impression that their customer service is good, I am surprisingly shocked.</p>
There was no response from your retentions department during the course of yesterday. I think you need to consider that your retentions department could be VERY ineffective at retaining customers and clients.
There was no response from your retentions department during the course of yesterday. I think you need to consider that your retentions department could be VERY ineffective at retaining customers and clients.
My termination has been effective, but Neotel still continues to deduct the 999 from my account. Please explain why this is so?
My termination has been effective, but Neotel still continues to deduct the 999 from my account. Please explain why this is so?