****ty service all round
<p>As Can See below a few emails i have sent regarding my terible coverage on neotel network</p> <p> i have now sent this to every department in the hope that this time someone will actually get back to me regarding this terrible service i have been recieving.</p> <p> please could someone sort this out i cant even use his internet for anything not even o stream a simple youtube video as the speeds are just not suficient and i was told it would be.</p> <p> i now think i need to involve the ombudsman in this regard as i am clearly just a drop in the ocean of clients who subscribe to your service and clearly you do not see the need to reply to me or have my issue attended to.</p> <p> </p> <p>previous email:</p> <p> </p> <p>Hi</p> <p>So 22 days ago i sent a email see below for details and still no joy with a device that needs to be restarted 20 times a day just to get 5 minutes of internet coverage and then the signal disappears again.</p> <p>now i am tired of this ****ty service i have been receiving from NEOTEL i now wish to cancel this service and i will return the ****py device you have sold me. i was sold the device under the pretense that i would be getting a 2mbps line and i have yet to see even 1mbps line speed his is just terrible service.</p> <p>Now please let me know how and when this will be cancelled so i can find me a service provider that will actually provide a service and not just empty promise like NEOTEL has provided.</p> <p>please contact me to discuss this cancellation ********** 291</p> <p>Account number: R ********** 03</p> <p>Query reference number: FCR_ ********** 21 that is a reference of a old query where also nothing has been done to improve the service</p> <p>I WANT THIS SERVICE CANCELLED ASAP !!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>my previous email :</p> <p> </p> <p>Hi</p> <p>Its been quite some time now that i have this 2mbps line and i have yet to see speeds above 1mbps hell i seldome see 500kbps speeds please could this be seen to asap it will be much appreciated.</p> <p>I was told i need a external antenna to boost the signal or to have the router seen to by a technician.</p> <p>This kind of service is just downrite unnacceptable and as a consumer i deserve a better service than what i have been getting and if this cannot be attended to and sorted out i will take further steps to have this contract terminated.</p> <p>Id number 841 ********** 088</p> <p>If you need any further information please contact ********** </p> <p>I have on many occassions sent speed tests to prove the atrotious line speeds and will gladly send some more to prove the poor service i have been experiencing.</p> <p>I pay timeously every month and expect a better service yet i get nothing but bad service and terrible line speeds i was told its a 2mbps line and i expect to get no less than atleast 1.5mbps otherwise what am i paying for i might aswell then just get me a old dial up router im sure that will be faster than this ****py line speeds i have been getting.</p>