Two months and I still cannot get them to cancel! Worse than Telkom!

<p>On 17/11/2016 I sent Neotel an email requesting cancellation of my service. I received a response stating that the Retentions" department would contact me. Every time I called to follow up I get told Retentions will contact me. I even told them not to bother as there is no way they will ever retain me as a customer. At the end of November I was debited for the month of December. As I still had not heard from Neotel I sent another email. Octavia Sebeela rep**** advising that 20 working days notice was required to cancel and she would again forward my email to retentions. On 8 December I emailed again and was advised by Onicca Ledwaba that "my request is still within turnaround time" and I would receive a call from Retentions to confirm the cancellation request. According to their turnaround time my service should have been cancelled on the 14th/15th December. On 2 January 2017 I get debited again and still no phone call from anyone at Neotel. On 3 January I email again and request immediate cancellation and a refund - Mmamy Khosana sends my email to *** (ref SREQ_ ********** 30). By 9 January still no response so I send a threatening email. This time Onnica Ledwaba responds by forwarding my inquiry (sic - by this time it probably should be an inquiry and not an enquiry ) to the Complaints department who "will contact you to assist you with the below". Surprise, surprise....it's the 17th and even the Complaints department have not yet responded! How is it possible that a company so USELESS can even survive? I guess there just isn't enough competition and what little there is , is just as useless! Neotel, please do not even contact me - just cancel the damn service effective 15 December and refund me 50% of December and the full amount for January.</p>