Two and a half years in and try cancel with this circus

<p>I'm actually at a loss for how incredibly disgusted at how Neotel treat their customers.</p> <p> </p> <p>0n December 3rd after two years and three months, I gave notice to cancel their service. All good, after the automated response I'm told in 20 days your account will be terminated. Outstanding balance is R750 sir....January comes and another invoice comes. Account still active. I call into their 'helpline' (what a joke) and they say they will investigate.</p> <p> </p> <p>I send a follow up email...automated response....anyone real respond...nah Outstanding is now R1250.</p> <p> </p> <p>I call in again, hey what's happening on my termination, Oh no sir please resend the original request this time copy retentions department. Mail sent, automated response....real person responding....nah what for, would't that be classied as 'customer service', can't have that happening.</p> <p> </p> <p>February comes, SMS beep beep....Hi we are debt collectors for Neotel, pay or will suspend your service. HELLO, I HAVENT USED YOUR SERVICE FOR TWO MONTHS ALREADY, I call the debt collector and say get Neotel to call me as a matter of urgency. Outstanding balance - R1250.</p> <p> </p> <p>The amount just keeps going up and when termination was done....was December -R750. Due and payable, no arguement.</p> <p> </p> <p>March comes after mails are sent, I make payment of R500 leaving the remaining R250 due but close the account and service I request.</p> <p> </p> <p>Copy and paste reply:Please accept our apology for the late response<br /> <br />Kindly be that as per our record your service has already been terminated.<br /> <br />Please note that we have received the R500.00 payment the account is outstanding with an amount of R3171.30.</p> <p> </p> <p>The monthly charge on the account was R500????????</p> <p> </p> <p>And try call them on their '#I couldn't give a toss -line' and get put through to a manager....hell and freezing over are on the same page.</p> <p> </p> <p>Oh apparently the account was terminated in February 'some time' that's a little more than the 20 days folks???? So their incompetence they can't reverse the two months billing???</p> <p> </p> <p>Disgusted, disillusioned, angry, on the recorded helpline - I'm going to hellopeter, see you there.</p> <p> </p> <p>Stay away folk......and quite sad actually cos they are quite good for the most part. This is a joke though</p>