Trying to give notice to cancel contract for month and a half

<p>I sent this email on 6 February to ********** for notice of cancellation of my Neo tel contract. I received a confirmation email.</p> <p>I called to confirm it was received and spoke to Matumelo (9 Fenruary) and was told by first week March I would hear from a consultant. I have heard nothing! I refuse to pay for my contract going forward due to your useless customer service. I require an urgent email to my complaint to have this resolved. Was on hold today 16 March for 23 minutes and still have not resolved this!</p>