Trying to cancel a Neotel account for several months!

When we moved offices in June, Neotel promised us they had signal, turns out they could not find a signal and offered no solution or a way forward. They also withheld information about the fee to move the line. We have been trying to cancel our internet service with Neotel since then. We have called and emailed numerous people and get bounced from pillar to post without a resolution. We are being charged for internet we do not have. Yesterday they debited our account R5000 even though they are fully aware that the account is under cancellation. We just want to terminate our account with Neotel as they are a terrible service provider and have been treating us extremely badly.