Totally Unacceptable Service

<p>So 2 weeks ago internet goes down again. On a Friday night as usual. Connection really slow cannot even browse. Can't get through to support, leave number to call back but do you think they would? Call later in the new week as miraculously it always comes back on a Monday. Not this time. Eventually get through. Told them is their network not my equipment as I have tried a new router as well. They say they will get the Network team to check. Still waiting for them for feedback and was told they can't say when they will know. So now I'm going into third week of really slow connection if at all. I'm paying then for a month of no service. I'm about to stop my debit order and just go elsewhere. Biggest mistake to go with Neotel. Worst ISP ever. If no one contacts me to resolve, my debit order will he stopped immediately and I'll get someone who cares about customers and not just ***** their money and offer no service. </p>