Took my business number and gave it to someone else without notification and no resolution

<p>Neotel cancelled my number ********** 800 without notification and no compensation for my loss of business nor compensation for rebranding and advertising.</p> <p>They requested costs but then did not pay and just keep delaying.</p> <p> </p> <p>If you are running a business do not use Neotel as they could cancel your number that all clients have and then not care. After having this number for over 5 years they have put my business through excessive unnecessary expenses.</p> <p> </p> <p>Please see E - Mail correspondance.</p> <p> </p> <p>"Good Day Erick,</p> <p>Please see attached as per our discussion.</p> <p>--<br />*Kind Regards*<br />*Navin Archary *<br />*Director*</p> <p>*Navtech Motor Repairs,*<br />*2 Steven St,*<br />*Bothasig*<br />*Cape Town*<br />* ********** *<br />* ********** *</p> <p> <br />5 attachments — Scan and download all attachments<br /> <br /> <br />IMB E ********** 903 Branding.pdf<br />40K View as HTML Scan and download<br /> <br /> <br />Statement8_from_BUSINESS_N_ (1).pdf<br />397K View as HTML Scan and download<br /> <br /> <br />Navtech Brochure Page 1.pdf<br />468K View as HTML Scan and download<br /> <br /> <br />Navtech Brochure Page 2.pdf<br />101K View as HTML Scan and download<br /> <br /> <br />Navtech Business Card.pdf<br />427K View as HTML Scan and download<br />Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Navtech<br ********** />Tue, Oct 18, 2016 at 12:32 AM<br />To: ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />Good Day Erick,</p> <p>You were supposed to get back to me on the situation on 06/10/2016 but<br />I have received no contact from you and every time I call they say you<br />are not at your desk or the call gets cut.</p> <p>This is getting very annoying and I either need a solution from you or<br />a contact number for a superior.</p> <p>Please see correspondence or lack there of.</p> <p><br />18/08/2016 - Contacted Retentions - Lalyne to get back to me - ********** 835<br />Got back to me . - Said hold till Monday waiting on james.<br />02/09/2016 - Contacted Lalyne - Said she is waiting on james to show<br />letterhead and so forth to resolve issue. - To contact me in after<br />contacting james.<br />07/09/2016 - Contacted retensions, Lelyne not in.<br />09/09/2016 - 11:20 - Lelayne to talk to manager and get him to contact<br />james then contact me.<br />21/09/2016 - 13:00 - Lelayne not in, retentions manager not at desk.<br /> - dlozi - supervisor at retentions. To<br />check for update on request. Put on<br /> hold. Dlosi to check with james and contact me back in 30 mins<br /> No Contact<br />26/09/2016 - 08:30 - All consultants busy on hold for 3 mins<br />28/09/2016 - 09:46 - Lelalyne to ask Eric to contact me after his meeting.<br />12:45 - No Contact - I called back - tranfered to manager - No Answer<br />Hung up and called back - no answer from lelayne - Message to be<br />given to her to contact me back.<br />28/09/2016 - Spoke to ********** requested to e-mail<br />relevant costs involved.<br />05/10/2016 - No contact all operators busy<br />05/10/2016 - 11:39 - Eric said will get feedback by end of day, to<br />contact tomorrow.<br />07/10/2016 - 09:32 - Requested to speak to eric, no answer on line<br />11/10/2016 - 14:58 - Requested to speak to eric, no answer<br />11/10/2016 - 15:02 - Requested to speak to eric, no answer, not at his desk.<br />To contact supervisor next<br />13/10/2016 - 10:10 - Requested to speak to eric, benedict khumalo to<br />send e mail and inform him to contact me. - No<br />contact from Eric<br />18/10/2016 - 09:25 - Requested to speak to eric, Answered call and cut<br />immediately<br /> - 09:26 - Requested to speak to eric, not at his desk.<br />- Show quoted text -<br />Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Erick Simango<br ********** />Tue, Oct 18, 2016 at 1:06 AM<br />To: Navtech ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />Hi Navin</p> <p>It's been very hectic on the floor , in out of the call centre. I sent your request to senior managers and finance. I'm still waiting for the feedback. I will follow up today and feedback shortly.</p> <p>Regards<br />Erick Simango<br />- Show quoted text -</p> <p> Navtech<br ********** />Wed, Oct 19, 2016 at 7:05 AM<br />To: Erick Simango ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />Hi erick,</p> <p>When will we be getting feedback?</p> <p>- Show quoted text -</p> <p> Erick Simango<br ********** />Wed, Oct 19, 2016 at 7:33 AM<br />To: Navtech ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />It’s in progress now, we sitting on the final meeting on Friday. I promise will feedback after that.</p> <p> </p> <p>From: Navtech ********** com] <br />Sent: 19 October 2016 04:06 PM<br />To: Erick Simango ********** />Subject: RE: Navtech Auto</p> <p>- Show quoted text -<br />Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Erick Simango<br ********** />Fri, Oct 21, 2016 at 3:06 AM<br />To: Navtech ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />We will give you feedback today.</p> <p> </p> <p>From: Navtech ********** com] <br />Sent: 19 October 2016 04:06 PM<br />To: Erick Simango ********** />Subject: RE: Navtech Auto</p> <p>- Show quoted text -<br />Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Navtech<br ********** />Mon, Oct 24, 2016 at 3:06 AM<br />To: Erick Simango ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />What is the verdict</p> <p>On 10/21/16, Erick Simango ********** wrote:<br />> We will give you feedback today.<br />><br />> From: Navtech ********** com]<br />> Sent: 19 October 2016 04:06 PM<br />> To: Erick Simango ********** />> Subject: RE: Navtech Auto<br />><br />><br />> Hi erick,<br />><br />> When will we be getting feedback?<br />> On 18 Oct 2016 10:07, "Erick Simango"<br />> ********** ********** co.za>> wrote:<br />> Hi Navin<br />><br />> It's been very hectic on the floor , in out of the call centre. I sent your<br />> request to senior managers and finance. I'm still waiting for the feedback.<br />> I will follow up today and feedback shortly.<br />><br />> Regards<br />> Erick Simango<br />><br />> -----Original Message-----<br />> From: Navtech<br />> ********** com<mailto:navtechmotors@ gmail.com>]<br />> Sent: 18 October 2016 09:33 AM<br />> To: Erick Simango<br />- Show quoted text -<br />> ********** ********** co.za> requested to<br />> e-mail relevant costs involved.<br />> 05/10/2016 - No contact all operators busy<br />> 05/10/2016 - 11:39 - Eric said will get feedback by end of day, to contact<br />> tomorrow.<br />> 07/10/2016 - 09:32 - Requested to speak to eric, no answer on line<br />> 11/10/2016 - 14:58 - Requested to speak to eric, no answer<br />> 11/10/2016 - 15:02 - Requested to speak to eric, no answer, not at his<br />> desk.<br />> To contact supervisor next<br />> 13/10/2016 - 10:10 - Requested to speak to eric, benedict khumalo to<br />> send e mail and inform him to contact me. - No<br />> contact from Eric<br />> 18/10/2016 - 09:25 - Requested to speak to eric, Answered call and cut<br />> immediately<br />> - 09:26 - Requested to speak to eric, not at his desk.<br />> On 10/2/16, Navtech<br />- Show quoted text -<br />Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Erick Simango<br ********** />Mon, Oct 24, 2016 at 3:21 AM<br />To: Navtech ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />Waiting for feedback from Legal.</p> <p>-----Original Message-----<br />From: Navtech ********** com]<br />Sent: 24 October 2016 12:06 PM<br />To: Erick Simango ********** />- Show quoted text -</p> <p> Navtech<br ********** />Tue, Oct 25, 2016 at 2:40 AM<br />To: Erick Simango ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />And when should we expect a reply</p> <p>- Show quoted text -</p> <p> Erick Simango<br ********** />Tue, Oct 25, 2016 at 7:10 AM<br />To: Navtech ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />This week, legal involved now.</p> <p> </p> <p>From: Navtech ********** com] <br />Sent: 25 October 2016 11:40 AM<br />To: Erick Simango ********** />Subject: RE: Navtech Auto</p> <p>- Show quoted text -<br />Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Navtech<br ********** />Mon, Oct 31, 2016 at 8:22 AM<br />To: Erick Simango ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />Last week is over and still nothing</p> <p> </p> <p><br />On 10/25/16, Erick Simango ********** wrote:<br />> This week, legal involved now.<br />><br />> From: Navtech ********** com]<br />> Sent: 25 October 2016 11:40 AM<br />> To: Erick Simango ********** />> Subject: RE: Navtech Auto<br />><br />><br />> And when should we expect a reply<br />> On 24 Oct 2016 12:21, "Erick Simango"<br />> ********** ********** co.za>> wrote:<br />> Waiting for feedback from Legal.<br />><br />> -----Original Message-----<br />> From: Navtech<br />> ********** com<mailto:navtechmotors@ gmail.com>]<br />> Sent: 24 October 2016 12:06 PM<br />> To: Erick Simango<br />> ********** ********** co.za>><br />> Subject: Re: Navtech Auto<br />><br />> What is the verdict<br />><br />> On 10/21/16, Erick Simango<br />> ********** ********** co.za>> wrote:<br />>> We will give you feedback today.<br />>><br />>> From: Navtech<br />>> ********** com<mailto:navtechmotors@ gmail.com>]<br />>> Sent: 19 October 2016 04:06 PM<br />>> To: Erick Simango<br />>> ********** ********** co.za>><br />>> Subject: RE: Navtech Auto<br />>><br />>><br />>> Hi erick,<br />>><br />>> When will we be getting feedback?<br />>> On 18 Oct 2016 10:07, "Erick Simango"<br />>> ********** ********** co.za><mailto:Erick.Simango@ neotel.co.za<mailto:Erick. ********** />>> wrote:<br />>> Hi Navin<br />>><br />>> It's been very hectic on the floor , in out of the call centre. I sent<br />>> your request to senior managers and finance. I'm still waiting for the<br />>> feedback.<br />>> I will follow up today and feedback shortly.<br />>><br />>> Regards<br />>> Erick Simango<br />>><br />>> -----Original Message-----<br />>> From: Navtech<br />>> ********** com<mailto:navtechmotors@ gmail.com><mailto:navtechmotor ********** ********** />>> Sent: 18 October 2016 09:33 AM<br />>> To: Erick Simango<br />- Show quoted text -<br />>> ********** ********** co.za><mailto:erick.simango@ neotel.co.za<mailto:erick. ********** />>> requested to e-mail relevant costs involved.<br />>> 05/10/2016 - No contact all operators busy<br />>> 05/10/2016 - 11:39 - Eric said will get feedback by end of day, to<br />>> contact tomorrow.<br />>> 07/10/2016 - 09:32 - Requested to speak to eric, no answer on line<br />>> 11/10/2016 - 14:58 - Requested to speak to eric, no answer<br />>> 11/10/2016 - 15:02 - Requested to speak to eric, no answer, not at his<br />>> desk.<br />>> To contact supervisor next<br />>> 13/10/2016 - 10:10 - Requested to speak to eric, benedict khumalo to<br />>> send e mail and inform him to contact me. - No<br />>> contact from Eric<br />>> 18/10/2016 - 09:25 - Requested to speak to eric, Answered call and cut<br />>> immediately<br />>> - 09:26 - Requested to speak to eric, not at his desk.<br />>> On 10/2/16, Navtech<br />>> ********** ********** ********** com<mailto:navtechmotors@ gmail.com>>><br />- Show quoted text -<br />Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Erick Simango<br ********** />Tue, Nov 1, 2016 at 3:25 AM<br />To: Navtech ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />Nothing, legal quiet.</p> <p>-----Original Message-----<br />From: Navtech ********** com]<br />Sent: 31 October 2016 05:22 PM<br />To: Erick Simango ********** />- Show quoted text -</p> <p> Navtech<br ********** />Wed, Nov 2, 2016 at 12:20 AM<br />To: Erick Simango ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />Good Day Erick,</p> <p>Please confirm that you are aware of the following,</p> <p>1-The number ********** 800 was requested to be transferred onto prepaid<br />and not cancelled.<br />2-Adverts were not distributed until Lelayne confirmed that the number<br />was going to be handed back to us and an e-mail confirmation received.<br />3-You have been telling me to hold on for over a month to wait for and<br />outcome thereby holding us up on re advertising a new contact number.<br />4-Due to this we will now have to incur costs of redesign and<br />reprinting and distribution of new flyers, adverts, vehicle signage,<br />business cards, stamps and our invoices.</p> <p>In light of all of the above no one is stepping forward to compensate<br />nor assist us in any way<br />after I have notified you many times that this issue is holding us up,<br />and we need a straight forward answer of Yes or No instead of making<br />us hold for the last 3 months.<br />Furthermore, you were willing to compensate James with R7000.00 but<br />not willing to compensate us.</p> <p>Please give us a straight forward answer on what you intend to do or<br />alternatively give me the contact number of someone who can!!!!</p> <p>Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Erick Simango<br ********** />Wed, Nov 2, 2016 at 2:58 AM<br />To: Navtech ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />Hi Navtech</p> <p>I still haven’t received feedback regarding your query. We can allocate you with new number for the new collateral. In the meanwhile.</p> <p>Regards<br />Erick Simango</p> <p>-----Original Message-----<br />From: Navtech ********** com]<br />Sent: 02 November 2016 09:21 AM<br />To: Erick Simango ********** />Subject: RE: Navtech Auto</p> <p>- Show quoted text -<br />Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Navtech<br ********** />Wed, Nov 2, 2016 at 3:55 AM<br />To: Erick Simango ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />Erick,</p> <p>I have been trying to figure out, for the last 3 months how long<br />exactly is your "meanwhile"?<br />and what is your decision?</p> <p>Give me the contact details of a person who can make a decision if you<br />are incapable!!!<br />- Show quoted text -<br />- Show quoted text -<br />Reply | Reply to all | Forward | Print | Delete | Show original</p> <p> Erick Simango<br ********** />Wed, Nov 2, 2016 at 4:01 AM<br />To: Navtech ********** />Reply | Reply to all | Forward | Print | Delete | Show original<br />In the meanwhile get a new number whilst we wait for the feedback."</p> <p> </p> <p>No feedback to date.</p>