The WORST service provider in SA

After 3 years of emails, Neotel has still not cancelled our account. I have dealt with the complaints department, admin people, tech people, account managers and nothing has been done. After being on their case for the past 11 months, my account is still not cancelled and I am still being charged. I was assured that credits were passed and that my refund would be processed. And guess what, today I received my statement. NOTHING HAS BEEN DONE ON MY ACCOUNT! The service from Neotel is DISGUSTING. The absolute worst I have ever dealt with. No one in the entire organisation can process a cancellation of an account and refund money due to the customer. There are no words to describe the anger and frustration I am feeling at this moment. 3 years of this ******* and I'm no closer than I was when I originally sent my cancellation request. I WANT THIS RESOLVED NOW. NOT TOMORROW, NOT IN A WHILE, NOW!!!!!. Complaints department = USELESS. Billing Department = USELESS. Call Centre = USELESS. I WANT TO SPEAK TO YOUR MD! I have asked this for 6 months and their response is NOT TO RESPOND or waiting for feedback THAT NEVER COMES!!! NEOTEL IS THE WORST OF THE WORST OF THE WORST OF THE WORST!