The precious helpdesk team leader

Neotel owes me around R1 700 for an incorrect deduction, which has proved impossible to recover, despite them agreeing that it was an incorrect charge. Having received correspondence from the team leader on the helpdesk (what a joke of a descirption!) by the name of Lindiwe Zondo, I tried to contact her to resolve the issue. The first time I phoned I was told to leave a message for her. I did so and she never returned the call. I called again and stayed on hold for her for over 10 minutes only to eventually be told that she would not speak to me (for no apparent reason). Quite something that - a team leader of a helpdesk who is too precious to talk to customers! This epitomizes the poor service ethic of Neotel and is why I will never deal with them again. Think very carefully before using this arrogant, inefficient "service provider".