The Neotel Way

Will someone from Neotel please phone me and provide some sort of customer service. When I dial ***all of the options thereafter do not exist. I am no longer using your services and the equipment was collected in October yet you continue to debit my account and then have the nerve to debit my account again for October (1 November) and its double the amount. I submitted a request to cancel on the 16th of August 2018 and was notified then that my account was already on a month to month and that a cancellation fee of +- R958 would apply and that any over over deducted would be prorated and paid back into my account. i have since been debited the full amount for August, September and then DoubIe in October. I received no written confirmation of the cancellation which should have been my first clue as to how useless a company this is. I have been trying to follow up ever since and cannot get through. REF SREQ ********** 44 Customer R ********** 61