Terrible Service. Refusing with my Refund

<p>I am Senzo, I purchased a phone from Neotel on begining of April, They checked and confirmed that i will have coverage in my area, to my surprise the phone was not working , i sent an Email to them to check what could be the problem , no one rep**** to my email , i decided to take it back to them to the lady by the name of Amanda who was not interested in solving my problem but suggested on giving my money back.</p> <p> </p> <p>she told me to give them my banking details for their finance to do refund, i waited for a week no money, i was calling and no one was responding even to my emails, i decided to go there again and Amanda told me their finance could not process the payment i need to give them bank statement or letter from the bank, i provided that as well but still no money its been a month and a week now, this has costed me more than that refund, i regret myself for going to that useless company and their employees who will keep telling you they dont know!!!. if you need any services never think about Neotel that is the worse place ever. i take as they ****** me of my money and i dont know how many people they have ******. useless company ever!!!</p>