Terrible Service from NEOTEL

<p>In June 2016, we requested Neotel to provide us with an instrument on a trial basis. The instrument has been faulty since they dropped it off. The consultant did not pitch twice, then referred us to the technician, who could not assist us effectively telephonically & promised to come out to our office. This never materialised. In August, we made calls & sent numerous emails requesting to cancel this service & that they collect their instrument as we didn't had use for it.</p> <p>They never came to collect. They didn't reply to any emails or calls made. All we signed was an application for the use of the instrument, we never signed a contract. In October they suddenly debited our bank account - two seperate debit orders in one month. When we took this up with them, they declined everything and told us that we should've completed a Termination Form. First time we heard of this!.</p> <p>We now completed the form but still no replies, no follow-up calls. And we still have their instrument which they refuse to collect. We demand a Refund from NEOTEL, which they are not responding to.</p> <p>We would never recommend NEOTEL to anybody.</p> <p> </p> <p> </p>