Terrible service and follow through, still no response of solving my account problems

<p>Dear Neotel</p> <p> <br />I required your poor service last year sometime. The first few months was okey, though every time I tried to make contact, there was NEVER a response. In early Dec I got an invoice that's almost double my normal premium. After contacting them via email I received no response. Until I wanted to relocate. You were quick to respond then as you were to make money off of me. I asked what the terms were, and made sure there was coverage at my new place. The email below states that there is which I received from you.</p> <p> <br />A technician came to uninstall my equipment at the old residence (15 Nerina Street). When we got to the new residence, they tried for almost 2 hours and could not find any for of coverage. After I was told in writing that there would be coverage at the new residence (88 Bram Fischer Drive, Unit 8 Magaliesberg).</p> <p> <br />The technician came out on the 2nd of February. He phoned someone from Neotel (Ghudu i think his name was). This person said that due to that, he will cancel my subscription, and the cancellation fee would fall away due to the fault not being mine but Neotels after they told me there was coverage. He also said that it would be immediate termination, and that no further charges will be deducted from my account. I asked for confirmation emails, yet again there was NO contact made. At all! The technician took my router and all the equipment, thus NO internet from 02 February 2017, and NO equipment.</p> <p><br />A week later, i received a bill for R399 (Attached). I phoned again, and after waiting several minutes of being put on hold when I phoned Neotel, the guy I spoke to said that no cancellation has been put through on my account. I tried to sort it out again. To no avail. He also mentioned it would take up to 30 days to terminate the service. Bare in mind i dont have any of Neotels equipment anymore as the technicians took it. After multiple times of asking them to call me there has been only email contact, but extremely little and very short. I don't think Neotel like its customers at all. Yet we pay their bills.</p> <p> <br />I tried sorting it out again, and after waiting days to hear anything back, i got through to someone whos a supervisor on manager. The brought on 2 other people to the conversation, one of them who was Ghudo. We spoke in lenght and i tried to explain that they cannot charge me R1000 relocation, as there was only half of the relocation done, and I am willing to pay R500. They cannot charge me cancellation, as I was told there was coverage, yet there was none and NEOTEL HAD to cancel my account. The guy also said that i would be paid back for not having internet, and having paid it. Again, they said a confirmation email would be sent, yet none came, ever. In fact, a week after they send me a survey to rate them. I didnt of course. They took R399 off my account end of February after a month of no internet and trying to sort this out. I have requested all calls and still did not receive anything.</p> <p> </p> <p><br />Last night i received another bill (attached) of R2094. This is for relocation and cancellation, after i have been told multiple times that there was no cancellation fee and that half of the relocation fee would be wavered. </p> <p><br />I tried phoning again. I was put on hold for 20 minutes, I made contact on facebook, tried email, twitter. but nothing. </p> <p><br />Neotel has the worst customer service i have every experiences. Nothing gets sorted, They just take your money and never get back to you. </p> <p><br />I need this sorted out as soon as possible, I have tried everything, wasted time and money on getting a hold of them, and it is getting tedious. </p>