RG
Roxana G

1 reviews | Active since Mar 2014

17 Nov 2015, 08:50

TERRIBLE SERVICE!!!

I HAVE BEEN ATTEMPTING TO CONTACT THE NEOTEL CALL CENTER SINCE MONDAY, 16 NOVEMBER 2015 IN THE MORNING AND HAVE NOT BEEN ABLE TO GET THROUGH TO A CALL CENTER AGENT OR TECHNICAL AGENT - I TRIED TO CONTACT NEOTEL EVERY HOUR ON THE HOUR. <br> AFTER MUCH FRUSTRATION, I ATTEMPTED TO CALL THE JOHANNESBURG HEAD OFFICE HOWEVER, THEY QUICKLY TRANSFERRED ME TO THE CALL CENTER WHICH DOES NOT ANSWER! SUBSEQUENT CALLS TO THE HEAD OFFICE WHERE SIMPLY IGNORED OR IMMEDIATELY TRANSFERRED TO THE CALL CENTER. <br> NEOTEL PRIDES THEMSELVES AS A 'BUSINESS COMMUNICATION SOLUTION PROVIDER' HOWEVER, I HAVE NO ACCESS TO E-MAILS AND STRUGGLE TO MAKE CALLS AND NO ONE CAN ASSIST ME IN ANY WAY WHATSOEVER!!!

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Replies (1)
Neotel
Neotel's reply17 Nov 2015, 09:47
Official
Hello Roxana Gorecki,

We are sorry to hear this. A mail was sent out on Friday regarding the mail migration. You can visit the FAQ section on our website to set it up, we are also going to pass your message on to our team and you will be contacted soon.