Terrible service

I bought the neo flex data online, they were quick to help me get my router and sim card, <br> <br> They charged me extra for going over my limit but no one can tell me exactly what the charges are, I ordered my device in September they said my debit order will only go off in november so whilst my data was finished the whole of October i sat no with data as no one could tell me when my account will be recharged, it is now the 2nd of November and debit order hasn't gone off nor has my data been recharged. The service from neotel is absolutely poor! I was told that the debit order would go off on the 1st and my data recharged.<br> <br>