Terrible service

I am a new customer. I made the mistake of taking out a contract in the middle of the month not relizing that i will not get the full 5gig that i signed up for. From the 21st i have not had any access to the internet at home. I was told that it would be available on the 1st of October because it was going to be a new month. Come the 1st still no access. I called the call centre at around 12pm to find out what was happening. All they could tell me was that they will log a request for the line to be unsuspended. i was told it would take up to 4 hours. I left it at that. I than called again at 5pm only to be put on hold for 20 minutes. i than called again and asked if i can speak to a manager. i was again told to hold and the phone was just dropped in my ear. i phoned again only to be told that the call centre will send another email for the line to be unsuspended. i was told that i cannot speak to anyone to do that i can only speak to the call centre agents. i am cancelling my contract with Neotel.