SD
Stamena D

1 reviews | Active since Jul 2011

12 Oct 2015, 22:44

Terrible internal systems in place

Neotel fast is learning the style of big bullie supplier from its big brothers, cutting the connection of customers without any effort to rectify whether the issue is valid or a mistake on their side.<br> Every month for 4 months now, I have been left stranded without connection, just because some poor internal automated system that has been set to cut customers off at the first sign of possible accounting or bandwidth restriction. Yet again, I am finding myself in the same situation, and after long screaming match on the phone and numerous apologies from their side, after loosing days to rectify the issue - I will have to go through the same again. <br> Terrible service, poor internal systems, poor reception in my area, very slow connection - not a good choice of supplier!

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Replies (1)
Neotel
Neotel's reply16 Oct 2015, 14:30
Official
Hello stamenadi,

We are sorry to hear this. We are going to investigate this matter further and our team will be in contact. Your reference number is SREQ_***5