Terrible backoffice and poor ISP service

We have had Neotel LTE for around 18 months. Perfect until Nov 2015 when it started falling over. Neotel replaced \1st generation\" setup with the latest kit. Since then we have had a constant battle with poor connectivity. Router shows it is connected but nothing works (except dear old Skype). Rain can be predicted by system falling over. 3 Tech teams out to check but problem persists. I make it very clear when I report issues that it must be a problem with the link from me to the base station but am totally ignored. Next team arrive and want to replace the kit! I know there is a long string of detailed communication about the issue on their CRM as I forced the helpdesk agent to read it back to me yesterday. Buck passed on to Last Mile. They arrive today and ask if they are doing a new installation! Anyway duly tested the system and tell me the last team set the router up incorrectly and the DNS was totally wrong. Lets see as it has taken nearly 4 months, numerous emails, phone call and visits from their outsourced technical team to get to this point. I believe the core issue here is a poor and totally uncoordinated back-office that is not run in SA - perhaps it should be..."