Terrible accounts staff!!!!!

I cancelled my Neotel account within 7 days of opening it and I was informed that i can do it free of charge as it was for signal testing purposes. I signed all the documentation in store to cancel the contract and to stop the debit order from being deducted.<br> <br> The FULL amount and a cancellation fee was then deducted from my account, I called them to express my utter disgust with the way they handled the process, they responded in saying I have to wait for the following month when they will refund the account. Because of their incompetence I had to make alternate arrangements and borrow money in order for my debit orders to go off.<br> <br> I then received a statement to show that i don't owe Neotel anything, however after several 30 minute calls, after being shunted from pillar to post, speaking to NUMEROUS of their call center staff members the matter is still not resolved and I got a final demand letter this morning.<br> <br> I am seriously considering legal action, if they blacklist me.<br> <br> Bottom Line if you want a bad credit score for no reason... sign up with NEOTEL - they employ useless individuals to display they total and utter disrespect for their clients who pay their salaries...