Take it or leave it service

<p> I have called the call centre sevral times over the last few weeks with complaints regarding slow responses on my line. In truth up to the point of first complaint I have had no majr issues.</p> <p>In the last three weeks I have had excuses that a base station went offline (granted this happens), all calls being closed without confirmation that the issue was resolved. When I insist on using an old reference they ignore. When I query what takes so long they say they are within acceptable turn around (due to new ref number everytime I call).</p> <p>Today was the peak, they finally sent out technicians. I got told by the supervisor that I should downgrade to a 2 Mb without penalty to ear;ly cancellation, as they cannot deliver???</p> <p>Why oversell a service?? Why not upgrade my link so that I can get the 4 Mb.</p> <p>I asked for a report to be mail, it was said to be on its way, nothing has come through.</p> <p>Please could I be contacted as I want the service I am paying for.</p> <p>Thanks!</p>