Support?? What support??

Have been without usable Internet since Friday. Logging a fault on Saturday am told will take 24 to 48 hours to get support to contact me. Then phoned again on Monday after having NOT received a call from anyone and am told this time that support do not work on public holidays?? Really?? <br> <br> Also tried to register on website but am only given E-mail address which is no longer valid. I cannot enter a new E-mail address. Then also requested on Saturday that the activation link be sent to my valid email address at the same time I logged the Internet problems I was having. Phoned again this morning (three times!!) and am just put on hold until the phone goes dead!!!!<br> <br> Support??? What support???