LS
Lee-Anne Stuart

1 reviews | Active since Mar 2009

14 Jun 2015, 06:19

Still waiting for a response - 4th attempt

Submitted Hello Peter complaints 18 May, 31 May, 8 June - all for same issues - all with standard auto response that my complaint is being investigated urgently and that they will get back to me with a speedy resolution.<br> <br> Still no contact from them. The monthly debit order, however, is taken without any glitches.<br> <br> Not contactable by phone - email only.

0
Replies (1)
Neotel
Neotel's reply14 Jun 2015, 10:49
Official
Hello stu05405,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Kind Regards,
Customer Service Team