Still struggling after 4 months
I was incorrectly billed for cancellation fees and a device fee for a contract older than 3 years.<br> <br> I was blacklisted with no notification from neotel. Since October I have had no communication as to any outstanding amount so I can settle this account, and every month I am charged a penalty fee.<br> <br> Big corporate trying to bleed me for money, when they failed to notify me of any outstanding fees.<br> I will get hold of a senior manager, and I will seek legal advise on this matter.<br> <br>
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Replies (1)Neotel's replyOfficial
30 Jan 2015, 10:57Hello Wickerman,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
Neotel's reply30 Jan 2015, 10:57
Official
Hello Wickerman,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
