Still nothing resolved - still pay more
As you can see from the conversations below, I was in contact with an agent but I have been informed that the queries is closed when nothing has been done. I have been in contact with the land owner and he said there was no device left on the property when my ex moved out. What more do you want me to do?
Pay more & who's account I cancelled my neotel device over a year ago due to personal issues. i arranged collection of the device and made sure all money was paid in full including cancellation fees. this was all done telephonically. the day the device was supposed to be collected i had a police inspector ready to come and help if there were any issues, that afternoon i called neotel and they said the device had been collected. In december i was recieved a message saying i owed them +- R3000 for the device. since then i have contacted them numerous times and all they say is pay. they are messing up my credit rating and i am constantly being battered with dropped calls and emails threatening legal action.
I did find out that someone else accessed my account without my knowledge after it was cancelled, and that they have the device in question, this information i was told by Neotel in December 2016. How did they get the device when it was collected or supposed to have been collected & why were they allowed to change things on my account.
After finding out all this information I will never again recommend Neotel to anyone nor use them myself.
Official private business reply Hi, Gordon. We are sorry for the inconvenience this has caused. Kindly send us your contact number and the Neotel account number in question so we can ask the team to get in touch with you to assist urgently with this. 26 Jun 2017, 20:01 2 months ago 27 Jun 2017, 9:16 2 months ago gordon-bouwer: My numbers are T ********** C ********** I do not know the account number as i never recieved the statements, they went to my ex.
Official private business reply Hi, unfortunately Hello Peter is blocking your information. Please send it to us via private reply. 27 Jun 2017, 9:52 2 months ago 28 Jun 2017, 9:45 2 months ago
gordon-bouwer: privately My numbers are T: ********** C: **********
Official private business reply Please send us your account number starting with R000. 28 Jun 2017, 11:23 2 months ago 3 Jul 2017, 10:26 2 months ago
gordon-bouwer: i do not know the account number but i can give you my details in a private reply. you are however trying to institute legal action and also setup a garnish order. should this be done i will then get my IT department to pull all the records off our server and take them to court instituting the same legal action against you. 3 Jul 2017, 10:31 2 months ago gordon-bouwer: privately
Gordon Bouwer
ID number ********** 095081 it was for a wireless uncapped device, your customer care agents told me the device you want to charge me for is with Anri de Beer who reactived the device on my name or at least tried to.
Official private business reply Hi Gordon, we have logged a ticket for you under the reference SREQ_ ********** 51. Our team will be in contact with feedback. We apologize for the inconvenience. 3 Jul 2017, 14:49 2 months ago 11 Jul 2017, 8:44 2 months ago gordon-bouwer: i was contacted via a phone call on my cell but they say there is no proof of collection and that it was never picked up and i have to get afidavits from the police department with the investigating officers who were there with me at the time who knew of the arrangements and were on standby to assist me with the collection if there were any issues. if i can not do this i must still pay. so the current outcome is no matter what i do, they just want more money from me and are currently messing with my credit rating until i give up.
Official private business reply Hi Gordon, we are sorry to hear this. We see on our system that your ticket has been assigned and our team is working on your query. We have however also given them your feedback and asked them to investigate further. Our team will contact you with feedback as soon as it is available. We apologize for the inconvenience. 11 Jul 2017, 9:16 2 months ago 11 Jul 2017, 15:44 2 months ago
gordon-bouwer: sorry i cut the call earlier today, i was in the traffic department and i am now available again.
30 Aug 2017, 9:56 a few seconds ago gordon-bouwer: I have been in contact with the land owner of the address where the device was supposed to be collected and I have tried calling neotel, I was told the agent handling my complaint would be calling me back but no feedback for the last month from them.