Still not resolved

SUPPLIER'S RESPONSE Neotel Time and Date 07:56:24 | Tue 14 Apr 15<br> Hello mkelly,<br> <br> We thank you for highlighting this problem to us. <br> <br> We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.<br> <br> We assure you that we will endeavor to have a speedy resolution for you.<br> <br> Regards,<br> Customer Services Team<br> <br> STILL IM WAITING FOR THEM TO RESOLVE THIS EVEN THOUGH I'VE MADE A NUMBER OF CALLS AGAIN