still no service after 1 and 1/2 months

I app**** for Neotels Broadband on the 26th October, to date no one from Neotel has contaced me. I was told on my initial call it would take 10 working days. When I followed up fater 3 weeks I was told there was a supply shortage. When I called now, I ws told that they have no idea why it has not been done, there is no updates on my file and once again I have to call them back. I hvent received a single phone call from neotel, I had to make every single call to them. And still no furthr to my broadband being installed!!