Still no refund after 21 days

<p>I sent a request to Neotel on the 16 March for my home package to be downloaded , request attended to by Lufuno Mushavhela, come month end my request wasnt event logged . Only on the 26th April I was told by Mmamy Khosana that my request was never logged. On the 3rd of May I was told by Vinolia Eduwo that "Please note that I have logged a credit request ,there's a turn around time of 21 working days although it may resolved sooner.", I still havent received my refund yet.</p> <p>I have experienced service that is satisfactory from day 1 of applying for a line.</p> <p> </p> <p>This is NOT acceptable!</p>