LP
Lesley P

1 reviews | Active since Sept 2011

21 Apr 2015, 09:33

Still lack of service

6 weeks ago I \upgraded"my contract. To date I still have not connectivity. Last month I reported on Hello Peter and I'm yet to receive a response. I have now received an account for R954.00 odd. I have not received any service whatsoever. I do receive phone call and they do tell me they will ring back in 10mins. I'm still waiting. I have now tried to contact the head office and was put on hold for 24 minutes. Eventually the phone cut off the call on its own or Neotel decided they still did not want to find a solution. I will now put a stop payment on the account. <br> I would be very grateful if an English speaking person will phone and make arrangements to fix this issue or tell me they don't want my business."""

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Replies (1)
Neotel
Neotel's reply21 Apr 2015, 09:52
Official
Hello hellolesley,

Thank you for taking your time to post this compliment.

We are glad that we were able to assist you.

We aim to continue improving the service experience and exceed your expectations.

Regards,

Customer Services Team