Still incorrect billing and no proper reconciling

Once again I have notified Neotel That I downgraded my line End Jan to 4mbps and accounts STILL sending me accounts For 8mbps. Kindly sort this out as I will not and can't pay<br> R1500 per month anymore hence the downgrade. <br> Also looking at the statement they sent me now I can see that my account Is not being reconciled properly as were is the credit for The amounts I paid in December and January. It is up to Accounts to sort this mess out as I am only due my R999 Per month. I am actively still sending emails and writing reports on Hellopeter for my records. I have all the necessary corespondance so Neotel at the end of the day you are making it harder for yourselves. Sending me bills for R5000 is ludicrous. If Neotel had a functioning Accounts, Support and Sales department then this wouldn't be an issue. Pathetic to say the least<br>