Stay away from Neotel

We upgraded in October 2014 and have not received a single invoice. We had updated all our details and gave them our email to send the invoices to and yet we have not received them. Although we had been paying our required R499 per month, we received a call from their lawyers in February 2015 (6 months later) to inform us that we owe them more than R5000. We requested a full detailed invoice of the account in order for us to try and sort it out. Our requests have still not been met and we have still not received any invoices etc. Our account has since been suspended and we are constantly requesting the required information - still nothing. We tried to cancel our contract but we need to pay over R2000 just for us to get out of a contract with them - even though it is purely because of their incompetence that we wish to cancel. We have been with Neotel for a number of years and this is not the first time we have had this problem. And I guess now I will get the same response from Neotel as every other complaint on this site \We thank you for highlighting this problem to us. We assure that we will be investigating ..... "blah blah blah\"""""