Sold incorrect product - Now charge for Terminatio

As I do not get hold of any customer service employee, hopefully this will get some attention...<br> <br> I add a Neoflex to my account. I was inform that there is reception in my area!<br> When I installed it, there was no internet connectivity. Your technical department advised me to purchase an external antenna. Which I did. Still no connection!!!! I contact them again. This time I was informed that there is no reception in my area. My financial loss regarding the antenna!<br> <br> I went to the branch (Ref SREQ-***) and explained it, with a written explanation - termination. The device was RETURNED!!!! I was informed that there will be NO termination fee!!!<br> <br> Please explain to me why do you sell me a product that is not working and then you want to charge me R2017.56 when the not working solution is terminated???<br> <br> I expect my account to be credit ASAP as this is nothing more than bad business practice and exploitation!<br> <br> For the record, Neotel do not have a clue about your own reception, I was informed that my area also have no VOICE reception, yet I am using a Neotel device in that same area! <br> <br> <br> <br> <br> <br>