CR
CANDY R

1 reviews | Active since Aug 2009

09 May 2018, 13:31

so dissapointing|!

I have been calling your call center for the last 4 days, I am a new client and explained this too your call center, your guys phone lines are hideous and as much as your advisors are very calm and well mannered but they give incorrect information, the reason I went with neotel and not Telkom is because I assumed that neotel would be better seems like you guys are aiming follow in Telkom's footsteps, Netflix as been giving me an issue for the last 3 days I been trying to call ur call center and no one answers to help or all the numbers they direct me too do not exist! can someone kindly please call me as I need assistance and im not getting hey if you would like call recordings I can give those too you as well just so that you know how your poor customer service has frustrated me whilst using half and hour of my time for nothing, holding the line, wrong numbers no connection,....ps this wont be my last social media complaint if I don't get a callback...facebook will be the next to hear about this especially with your fantastic marketing on wonderful deals....

0
Replies (2)
Neotel
Neotel's reply09 May 2018, 15:06
Official

Good Day, we are sorry to hear about the service received. Please provide us with your Neotel account number and contact details.

Best regards,

CR
CANDY R's update09 May 2018, 15:32
Reviewer Update
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