Slow to almost no internet from 01/02/2017

<p> </p> <p>Lebogang – Supervisor (OK so far)</p> <p>Jonothan – Consultant (**** service)</p> <p>From the 01/02/2017 I have received a drop in speed to sometimes 0.2mb/s, I understand the FUP!!!! But then it should restore to normal after the 1st of every month.</p> <p> </p> <p>So in total can you say that 3 times a week the internet service has been interrupted, I called 19/02/2017 again and was advised that the internet has been off in Gauteng, again today 20/02/2017 service still not restored. We all hope that Neotel will credit the relevant people that has been affected including myself from 01/02/2017. Your voice prompt states we can log requests on the portal but as you know you only get an auto reply and no further feedback regardless what the query is (I believe the staff are overwhelmed with the complaints they just select all and delete it as what do you care). Your management style is up to **** (have stronger words but I believe that the employees family will be ashamed of the email) the managers have no solutions regarding the intermediate service as long as they receive a salary and the kpa’s are above 3 are the senior managers satisfied as long as it is above a 3 buddy.</p> <p> </p> <p>Solution I have is have a project management team critically look into the complaints with more detail and investigate it further. (I take my hat off for staff like Lebogang as you can hear in his voice that he wishes he could do more) but again it is most probably above his paygrade and the person that has the necessary authority comes to work with a don’t care attitude. As long as he is paid does he not care about clients? There are some real concerns that Neotell need to address but it all start with the management team. When you take away certain rights from a user you eliminate what management will see as a risk but he makes it harder for the staff to complete his duties and hence there is a complaint but again he does not care as he does not sit with the complaint. Maybe you should get your management team to call me and I will present them with a piece of my mind.</p> <p>I am unable to confirm the speed test to confirm, but I am unable to connect at all. How do you think the staff will feel if you pay them half their salary, do you really think they are going to perform at their peak, No!!!! The only solution is to make an example of staff that does not want to work you are a private company so company policy applicable not state policy. ********** ********** <p>Spoke to Edward and must I say that even he is unsure of when you guys will be up and running and you know to deal with so many queries on an hourly basis and having to tell a client that we are unable to confirm as we are still awaiting the final feedback is pure lack of communication, operational management should be addressed on an hourly or even twice daily so that they can at least have some form of positive feedback to the client’s.</p> <p> </p> <p>23/02/2017</p> <p> </p> <p>Since yesterday has the internet again been intermit, I am unable to log on the internet at all, this is probably the worst service from an ISP that I have experienced. It is so sad that a privately listed company has issues like this, if Neotel was a new business then one can expect it but you have been in this country for I believe more than 10 yrs?</p> <p> </p> <p>23/02/2017</p> <p> </p> <p>The service again is at its best for Neotel. My query should have been resolved as you have it since 01/02/2017?</p> <p> </p> <p>Your speeds are at best 3.94 download (for maybe 2 hrs) I do not sit and test the speed every hour.</p> <p> </p> <p>Regards,</p> <p> </p>