Slow service, almost a month now.

One of your call centre agents called me back earlier today and informed me the matter was sent to the LTE dept AGAIN.<br> <br> The issue is not resolved and continues to plague me. He tried to tell me a technician needs to move my antennae, this is wholly unnecessary as my LTE signal strength and values is within what is considered EXCELLENT by my research on LTE signals. I can do speed tests via your own website and get my paid for speeds. but if I try use any form of \internet\" outside of your site I get less than 30kb/s traffic speed where I should be over ****B/s<br> <br> I am being billed R1200 a month for the use of 1/60th of my paid for service, I am NOT pleased. Would you be happy paying that amount of money for a premium service only to receive a sub standard service?<br> <br> I have been consistently updating their support email address with updates. and I get maybe one phone call every few days trying to troubleshoot it the same way.... EVERY TIME. <br> <br> This is extremely pathetic.... <br> <br> <br> "