PM
Primrose M

1 reviews | Active since Jun 2015

10 Jun 2015, 11:55

Slow Service

We have been sitting with no internet service for over a week now and trying to run a business is proving to be difficult at the rate which Neotel is handling our issue. A technician came through a week ago and we were told the issue needed to be handled by someone from Ellies. After waiting more days we were only told there was no stock of the antenna that we needed to be replaced. <br> This is unacceptable, we still sit with a problem of no service but have to still pay for services not rendered at the end of the month. Something has to happen to fix this problem TODAY Neotel.

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Replies (1)
Neotel
Neotel's reply10 Jun 2015, 12:02
Official
Hello primrose101,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Kind Regards,
Customer Service Team