SICK and tired of this ****

<p>Account Number:R ********** 02<br />Query Type:Slow speeds<br />Query Reference Number:FCR_ ********** 74</p> <p> </p> <p>I have upgraded to a 4Meg line but getting charged more than I was advised.</p> <p>I keep getting cut and speed down to 0.01mbs on a good day. Being told I am using 400GIG worth of internet but no one is able to provide with a usage and Neotel cannot be monitored via router or any other tool????</p> <p>Had to buy data for externel ****le several times - now I am tired of this **** and never any answer to any email. This is daylight *****</p>