AN
AT N

1 reviews | Active since Mar 2012

01 Apr 2016, 15:19

Shoddy Job or **************

I app**** online for a Neotel Mifi account but after two weeks no one got back to me. After making a second effort they sent through paper work for me to apply for this Contract. The contract if for R 159 per month for 12 months. The next day l was told that my credit profile did not meet the requirements of a contract but l could pay R 649 for the device on prepaid. Further that no other effort was made to confirm my salary or any details on the application form. I feel discriminated against as this is the first time l am being told that my credit profile is inadequate. Further that it is not clear from your website that only cater for certain people. I feel that l was unfairly discriminated against by my not being a South African although l have a valid visa and permit.Further that no adequate reasons as stated by the National Credit Act were given to me. No one called my work to confirm if the details l had put on the application were true.While credit is not automatic l believe a certain level of \ due diligence\" is owed to Customers. I am so disappointed by Neotel 's high level of unprofessional behavior."

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Replies (1)
Neotel
Neotel's reply05 Apr 2016, 14:54
Official
Hello justice100,

Thank you for getting in touch and we are extremely sorry to hear this.

We have sent this to our team to review and get in contact with you to validate the reasons as to why you were not allowed the product you wanted.