Shockingly slow service!Cannot stick to turn around times

<p>I have been dealing with Neotel for the last 4 months trying to resolve a simple problem. I initially contacted Neotel on the 20th of October 2016 to advise them I was moving premises on the 1 December 2016 they told me to call back a week before moving to arrange moving the Neotel devices.</p> <p>In the last week of November I called back with the details of my new address ect, and the agent said he would have to refer it the technical department to check if the new area had Neotel coverage, it was later that week confirmed that there was no coverage and I had to have the account terminated, I was assured by the technical agent that he would escalate the matter to have the account terminated by 1 December.</p> <p><br />On the 2 December I called the call center to follow up on the progress of the termination. I was told that it was not referred to the retention department as I had not sent a written termination request. I had not ever been told that this was a requirement, but I emailed a terminations letter to retentions.</p> <p><br />Having not heard back in more than a week I called to follow up on the 12 of December it was confirmed they had received my termination letter but had not yet terminated the account. Once again, I called back on the 11 of January 2017 to confirm it had been terminated, it had not. I explained that it needed to terminated immediately as the debit order was supposed to go off on the 15th of January. The agent assured me that it would definitely be terminated by the 15th. However, on Monday the 16th of January 2017 the debit order went off.</p> <p><br />I feel like I have been constantly following up with Neotel, terminating an account should be a simple task, however this has been a dragged out exhausting process and there is still no results up until today. I am not prepared to pay for services I did not receive. I have called in Numerous times since then to lay a complaint and speak to a team leader or manager, agents have promised call backs and escalations which have never been carried through. I am very disappointed in the total disregard for customer service and I expect a full refund immediately.</p> <p> </p> <p>Please refer to the reference numbers and dates listed below: </p> <p>20/10/2016 - advised I was relocating </p> <p>SREQ ********** 10</p> <p>05/12/2016- Sent termination letter </p> <p>12/12/2016-Agent escalated to retentions department</p> <p>SREQ ********** 65 </p> <p>16/01/2017- FCR ********** 33</p> <p> </p>