sB
skha B

1 reviews | Active since Apr 2015

05 Apr 2015, 16:57

Shockingly Bad Service From Neotel

I Bought a prepaid wifi ****le from Neotel for R800.00 I also bought R150 Data bundle and the lady who served me loaded it for me. A few days later I wanted to check how much Data was left, I went to their website and there was no instructions on how to check balances.<br> <br> I phoned the Neotel customer care and a guy said Neotel does not like pepaid customers checking their balances, so every time you need to check your balance you call the customer care service. It takes forever to get through to a consultant.<br> <br> It is unbelievable how a company like Neotel can blay am writting I have been trying to load data on the same ****le with no success, I called customer service they do not work after 2.00pm on holidays but they sell Data which you can not load on line on holidays. Have respect for your customers, thats the least you can do.

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Replies (1)
Neotel
Neotel's reply06 Apr 2015, 08:17
Official
Hello skhab,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team